Frequently Asked Questions

What is 5G?

5G simply means fifth generation and refers to the next and newest mobile wireless standard based on the IEEE 802.11ac standard of broadband technology.

What are the other generations of mobile networks?

The other mobile network generations are 1G, 2G, 3G and 4G.

  • 1G delivered analog voice
  • 2G introduced digital voice (e.g., CDMA)
  • 3G brought mobile data (e.g., CDMA2000)
  • 4G LTE ushered in the era of mobile internet

What are the benefits of 5G?

  • 5G will be significantly faster than 4G, allowing a theoretical download speed of 10,000Mbps; that means faster download speeds with the ability to run more complex mobile internet apps
  • 5G’s lower latency means multiplayer online gaming will become quicker
  • You will able to enjoy Ultra HD video streaming anytime
  • Congestion-free network without any service degradation; dropped calls or lagging in dense population areas will be a thing of the past because of its better performance
  • Futuristic services like smart metering, autonomous cars, eHealth services and much more, which were never imagined on the previous technologies

What is the difference between 4G and 5G?

  • 5G is faster than 4G; 5G’s speed is 1,000x faster than 4G, with speed reaching up to 1Gbps
  • 5G has more capacity than 4G; 5G will support a 100x increase in traffic capacity and network efficiency
  • 5G has lower latency than 4G; 5G has significantly lower latency to deliver more instantaneous, real-time access – a 10x decrease in end-to-end latency down to 1ms

Do I need to subscribe to 5G?

No. 5G service will be provided to you by default once you enable it on your 5G device.

What is the subscription fee for the 5G service?

Everyone with a 5G device will be able to use 5G network free of charge. You don’t need to opt-in to any service.

I have a 5G device that I didn’t buy at Etisalat, will it support the 5G service?

Yes. Everyone with a 5G device will be able to use the 5G network free of charge.

Will 5G consume more data?


Will my current data plans work on 5G or do I need to subscribe to a new data package?

You don’t need to subscribe to a new plan, you can enjoy the 5G on you existing data plans.

Is the 5G coverage available across the country?

Currently the 5G coverage is available in selected zones across the UAE. For more details about the locations, please visit www.etisalat.ae/5g.

Will I still be able to connect to data in locations where the 5G coverage is not available?

Yes, as you will land on the 4G network speed.

Is the 5G speed guaranteed?

5G speed can reach up to 1Gbps in good coverage areas.

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